Noise nuisance and Antisocial behaviour (ASB) – how to report it

Should any type of incident of this nature arise that is directly related to the Hatfield pitches, or the groups that operate within, please ensure that this is relayed to us at The Colombo Sports & Community Centre.

How to log an incident

The best way in which to log an incident is via email to Colombo@jubileehalltrust.org. This will provide us with a documented report which can be shared between our partners in order to help us effectively tackle any such issues.

Should you notice something of an extreme nature that requires immediate attention, then please contact the centre at main reception on: 0207 261 1658 (This line is operated between the 6:45am – 9:00pm Monday to Friday, and 10:00am – 5:30pm Saturday and Sunday).

What we will do

Incidents requiring immediate attention will typically result in the on duty manager attending the pitches upon being notified to deal with the situation. The Club Manager will be notified as soon as possible, and further measures will be taken if applicable, and if it is deemed necessary.

Incidents logged via email will be responded to within 72 hours, and this report will be attached to our incident matrix which we evaluate, discuss with our partners, and use to help us formulate effective counter measures where needed.

All reported noise nuisance and ASB is recorded in the matrix.