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Exercise Referral Specialist

Jubilee Hall Trust is an independent sports trust in central London that operates four fitness, health and sports centres and also delivers community programmes to build healthier communities.

We are seeking Exercise Referral Specialist fitness instructor. The successful applicant will work within a small team in one of the most famous landmarks in London. The Westminster Gym is situated within the Parliamentary Estate and serves a wide range of staff of both Houses.  It is crucial that you not only have excellent customer service skills, but can demonstrate that you can meet and exceed users’ expectations in all your interactions with them.

Successful candidate will be responsible for:

  • to work with your line manager and all team members to create an efficient, friendly and professional environment with high standards of presentation
  • to carry out and complete daily / weekly health and safety checks throughout the club, ensure the club achieves the necessary requirements and be first point of contact for first aid
  • sales, marketing and communications of the club
  • to communicate marketing and prospecting activity to achieve club sales targets with the support of your line manager
  • meet and greet at reception as and when required

Main purpose of the job:

Working closely with the Club Manager you will be required to educate, encourage, support, deliver and prescribe appropriate fitness programmes.

You will review personal activity programmes, undertake initial consultation, fitness inductions, group activities, perform progress reviews and carry out various assessments with customers who have been referred by the Health Services, using motivational techniques to help clients adopt appropriate lifestyle and behavioural change.

Main Duties and Responsibilities

  • provide consultation for clients and collect data to monitor progress
  • deliver a range of high-quality physical activity opportunities that are progressive and reflective of the needs of to our special populations in the community
  • implement strict data and management protocols, including confidentiality
  • ensure communication is maintained with referral professionals
  • ensure the development and dissemination of good practice in the delivery of exercise by research evidence regarding exercise and certain medical conditions
  • collate information regarding the scheme and collect data for monthly report for Club Manager and other senior Managers.
  • work with, and in connection with the Club manager in adapting the scheme to benefit and support long term illness.
  • Under the direction of the Club Manager, oversee the day to day administration tasks of the scheme, including: –
  • telephone communication
  • distribution of appropriate mail
  • booking appointments
  • monitoring scheme attendance and client’s programmes
  • ensuring client follow – up procedures and implemented
  • Oversee regular gym maintenance checks to ensure equipment is in good working order
  • Complete the daily checklists
  • To open the building at the start of the day and ensure it is fully vacated at the end of the day


  • a warm welcome and work with the team to continually improve the overall member experience
  • an information induction for new club members
  • Ensure that all Health & Safety, hygiene and COSHH regulations comply with requirements and club rules are observed by members and guests ensuring their safety and well-being when using the club
  • Communicate performance standards and expectations, in a way that motivates other team members
  • Manage customer complaints in a professional manner in line with the complaints policy and procedures
  • Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned


  • Level 3 advance gym instructor
  • Recognised level 3 GP Referral qualification
  • Knowledge of computerised management system – preferably Legend

Ability to:

  • prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions
  • follow instructions and adhere to Charity policies
  • Excellent IT skills
  • Confidence and competence in delivering exercise programmes / classes for special population.
  • work unsupervised
  • work in a ‘team – based’ environment
  • work to tight deadlines and deliver results
  • be flexible, tactful, diplomatic and supportive in your approach
  • Be enthusiastic and passionate for Charity environment

We’d like you to:

  • Have a strong affinity with the charity mission and ethos
  • Be motivated and self-initiated with a non-judgemental approach

Have a:

  • positive professional work attitude
  • presentable appearance
  • ‘hands on’ attitude with good attention to detail

What we offer:

Benefits package includes travel loans, Ongoing Personal Development, 28 Days Annual Leave, Free Gym Membership and lots more.

Interested candidates should send a CV and covering letter to: Westminster@jubileehalltrust.org

Jubilee Hall Trust is an equal opportunity employer and we welcome applicants who, though may not possess all qualities from our list of criteria, are able to embody our five values (Passionate, Inclusive, Productive, Enterprising and Supportive) and display the potential to develop into an excellent member of the team.

We are a London Living Wage Employer, and we believe in developing all our staff to be the best they can be. We have an excellent range of staff benefits including: free gym membership, interest-free travel loans, cycle-to-work scheme, childcare vouchers, health cash plan, additional leave for length of service and charity events, staff recruitment ‘bounty’, and travel costs for apprentices.

To apply for this job email your details to westminster@jubileehalltrust.org.